Refund policy

Effective Date: 03-01-2026

1. Overview

At NativeCode, we are committed to delivering high-quality, production-ready Laravel SaaS solutions. This Refund Policy defines the conditions under which refunds may be granted for purchases made directly from our official website. By purchasing our products, you agree to this policy.

2. Nature of Digital Products

All products sold are intangible digital goods. Once access is granted and files are downloaded, the product is considered delivered. Because of this, refunds are limited and are only granted under specific conditions outlined below.

3. Refund Eligibility

3.1 Valid Refund Cases

  • The product has a critical, reproducible core defect.
  • The defect makes the script unusable as per the official documentation and demo.
  • Our support team is unable to resolve the issue within a reasonable timeframe.

3.2 What is Considered a Defect

  • Core features not working as demonstrated.
  • Fresh installation failure on a supported server environment that meets our system requirements.

3.3 What is NOT Considered a Defect

  • Server or hosting configuration issues.
  • Failure to meet system requirements.
  • Lack of technical knowledge.
  • Third-party plugin or service conflicts.
  • Customization requests.
  • Design or UI preference changes.
  • Performance issues caused by low server resources.
  • Change of mind or accidental purchase.
  • Business decision changes.
  • Feature requests not listed on the product page.

4. Non-Refundable Situations

  • The product has been successfully installed and is working as intended.
  • You have modified the source code.
  • You purchased the product by mistake.
  • You no longer need the product.
  • Installation or customization service has already been provided.
  • The license has been activated or used for a live project.

5. Duplicate Purchases

Refunds for duplicate purchases of the same product are only eligible if:

  • The duplicate order was made accidentally.
  • The product files for the duplicate order have not been downloaded or accessed.
  • The license for the duplicate order has not been activated or used.

If the product has been downloaded, accessed, or the license has been activated, the duplicate purchase is considered consumed and is non-refundable.

Purchases of multiple licenses for the same product for different domains, projects, or clients are treated as intentional and are non-refundable.

6. Mandatory Support Requirement

Before requesting a refund, you must:

  • Contact our support team.
  • Provide complete details of the issue.
  • Allow us the opportunity to investigate and resolve it.

Refund requests without prior support interaction will not be processed.

7. Refund Request Time Limit

All refund requests must be submitted within 7 days of the purchase date. Requests submitted after this period will not be eligible.

8. How to Request a Refund

To request a refund, send an email to [email protected]

Include:

  • Order ID or transaction details.
  • Domain where the script is installed.
  • Detailed description of the issue.
  • Screenshots or error logs.
  • Server environment details.

Our team will review your request and respond within 2 business days.

9. Refund Processing

  • The refund will be issued only to the original payment method.
  • Processing will be completed within 7 business days.
  • Any delays caused by payment gateways or banks are beyond our control.

10. Purchases from Envato Marketplace

If you purchased our product through Envato, the refund must be requested through the respective platform and will be subject to their refund policy.

11. Abuse & Fraud Protection

  • The policy is being abused.
  • Multiple refund requests are made for the same product.
  • A chargeback is initiated without contacting support.

12. Policy Updates

We may update this Refund Policy at any time. Changes will be posted on this page with a revised effective date.

13. Contact Us

For any refund-related questions, contact [email protected]