Support Policy

1. Introduction

Welcome to NativeCode! This Support Policy outlines the assistance and technical support provided for our website, SaaS products, and digital services.

2. Support Coverage

• Assistance with technical issues related to purchased items or services.
• Help with item installation and setup.
• Answers to questions regarding product features and functionality.
• Guidance on troubleshooting errors or bugs in our products.
• Minor issues and bugs will be resolved immediately, while notable or major bugs will be addressed in future updates.

3. Support Exclusions

• Customization or modification of items.
• Support for third-party plugins, services or integrations.
• Configuration of setup beyond standard installation.
• Issues arising from improper use or third-party interference.
• Support outside the 6-month coverage period unless extended.

4. Support Channels

Support requests can be submitted via our support portal or email to support(at)nativecode.in. We handle inquiries during business hours.

5. Response Time

We aim to respond to all support inquiries within 24–48 hours. Complex issues may require additional time.

6. User Responsibilities

• Provide detailed information about the issue, including screenshots, error messages, and steps to reproduce it.
• Ensure your environment meets the product’s system requirements.
• Maintain the security of your accounts and credentials.

7. Support Duration

Support is provided for 6 months from the purchase date. After this period, additional support can be purchased as an extension.

Note: Support is provided for the main product only. External support or support extensions are not available for plugins and add-ons. Any 6-month support period or support plan applies exclusively to the main product.

8. Installation Coverage

Regular License: A Regular License does not include complimentary installation services. If you would like our team to install the product, you must purchase the One-Time InstallationService.

Extended License: An Extended License includes one-time complimentary installation. Any additional installation requests are not covered under the support service. If you require another installation, you will need to purchase the One-Time InstallationService.

9. Disclaimer

NativeCode is not responsible for indirect, incidental, or consequential damages, downtime, or issues caused by third-party services or user errors.

10. Contact Information

For support inquiries, please contact us at https://support.nativecode.in